We try to minimize the amount of time fragile items such as light bulbs spend in transit. We ask that light bulbs not be ordered if there is an expectation that they can be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.
Refunds can only be issued to the original credit card used to make the purchase. If that card is no longer available for any reason, we will issue store credit, meaning you can use the refund amount to purchase other items form LightbulbWholesaler.com.
Prior to any returns, you must first obtain a Return Merchandise Authorization (RMA) from customer service. The item must be received undamaged, with all original contents and packaging. If an item is returned as defective, we will have it independently tested prior to issuing a refund. If it is found to be in good working order, the item may not be eligible for refund.
If the item was damaged in transit, you must note this on the carrier’s delivery ticket and report it to Customer Service within two business days of receipt.
Most refunds are subject to a 25% restocking fee. Original shipping costs are non-refundable.
Return shipping is the purchaser’s responsibility. Always obtain a tracking number from the carrier you use to return ship the item. We also recommend insuring the item. LightbulbWholesaler.com cannot be responsible for merchandise lost or damaged during return transit.
You must pack the item in a manner adequate to ensure its safe return. You must use the original manufacturer’s packing, plus outer protection that complies with carrier standards (most often a second outer carton). Items returned without proper RMA documentation will be significantly delayed, and may be subject to restocking fees of up to 50%.
Please contact a Customer Service Representative to assist you and answer any questions before shipping.