Shipping & Returns


NOTE: On average shipping cost range from $5.99 -$79.99. Shipping is calculated by weight and dimension. The carriers we use is USPS and UPS. Read more details below about shipping, refunds, order cancellations, product replacement disclaimer, information inaccuracies, and more.


Customer Satisfaction

We sell only first quality merchandise and take every effort to ensure safe delivery to you in a timely manner.

Many types of light bulbs are sold only in full cases to help preserve the integrity of the manufacturers’ original packaging. Other items sold individually may also require additional packaging. Over-sized and heavy items may incur additional fees charged by the courier, or for special handling and packing materials required.

Please inspect your order immediately upon receipt and inform Customer Service if any items have been damaged in shipment. Damage reported later than two days after receipt is not considered shipping related, and may not be eligible for refund or replacement.

Returns, refunds, or exchanges must be submitted within 30 days of the original purchase date.

Our goal is to provide you with both quality products and quality customer service. In some cases, a refund or replacement for goods damaged in shipment may be preferable to a return. For example, if the total amount of damage is determined to be less than $10.00, we may choose to issue a refund for the damaged item. Similarly, if there is one broken light bulb or tube in a case, we may choose to issue a refund rather than shipping an individual bulb. This determination will be made at the sole discretion of, based on the particulars of that situation.

Refunds will be credited back to the original credit card used to make the purchase.

Prior to returning any merchandise to, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. You are responsible for pre-paying the return shipping.

Items returned due to order cancellation will incur a 25% restocking charge. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Shipping provides several options for shipping. Shipping cost is estimated during checkout based on the items and shipping options you select. Whenever possible, we will combine items to simplify shipping and minimize costs, but our first priority remains to ensure the safe transport of your merchandise.

Courier Charge Responsibility

It is of utmost importance that all submitted address information is correct. Any additional charges imposed by the carrier will be the responsibility of the customer, included but not limited to: address correction fees (which includes adding necessary suite or apartment numbers), rerouting request charges, delivery exception or refusal charges, and fees incurred for residential deliveries for orders marked commercial. The customer will be billed separately a fee of $20.00 per parcel for such charges imposed by the carrier for incorrect or incomplete address information. By placing an order with, you acknowledge your submitted address information is accurate and agree to terms stated above.

Non-Contiguous US Addresses ships to the United States and Canada. An additional fee may be assessed to orders shipped to Alaska or Hawaii. 

Orders shipped to Canada require a separate shipping charge. If you are shipping to Canada, after purchase you will be contacted by Customer Service with a shipping quote for approval. Your order will not be shipped until the quote is approved and the fee charged.  Fees charged by third parties, such as duties or customs, cannot be negotiated by, and are the receiver's responsibility.

Order Cancellation

If you need to cancel an order, please call our Customer Service Department immediately at 719-632-2670. Business office hours are Monday through Friday 8:00am – 5:00pm, Mountain Time.  It’s important to speak directly to a Customer Service Representative when changing or cancelling an order. We recognize that every customer and situation is unique, and there may be several remedies available. We strongly advise sending change orders via email and following up with a voice call during regular business hours. 

Please note: We make every effort to ship orders within 24 hours! Orders cancelled after the merchandise has shipped are not fully refundable. Shipping costs cannot be refunded, and cancelled items incur a 25% handling and restocking charge.

If you are informed that your items are on back order, and choose to cancel the order prior to its being filled and shipped, we will issue a full refund for the items affected.  Cancelling back ordered items will not nullify the original order.  All other items will proceed to ship.

Prior to returning any merchandise to, you must first obtain and complete a Return Merchandise Authorization (RMA) from our Customer Service department. All returns must be pre-approved. Items must be unopened, unused and undamaged to qualify for a refund. Return shipping is the responsibility of the buyer. Shipping costs are not refundable.

Product Warranties

Our goal is to deliver only quality merchandise from reputable manufacturers.  To the best of our knowledge, all products sold by are covered by their respective manufacturer’s warranties. If you have questions about a particular item or manufacturer’s warranty, please contact Customer Service at 719-632-2670.

Please Note: “Average Life Hours” as stated for light bulbs is not a warranty.

Information Accuracy

Prices and product specifications are subject to change without notice. By using this site, you acknowledge your understanding that information may change at any time due to manufacturer product and price changes, and/or the correction of typographic errors. You acknowledge that, its affiliates and employees exercise due diligence in maintaining accurate site and product information continuously, and will make any corrections, amendments and updates as necessary.

NOTE: If for any reason an item is not available in the brand and price you order, we will replace with an equivalent.

Product Replacement Disclaimer

eBulbs Plus website serves as an online catalogue of these brands - Satco/Nuvo, Euri Lighting, TCP, Ushio, Westinghouse, MaxLite, ETC. We do not have the entire catalog in our warehouse. We are able to special order items from our distributors if we do not carry them in our warehouse. We have the right to replace an item purchased online with a different brand.

Pricing Error

If we discover an error in pricing, we will notify you of the difference via email and seek an approval prior to shipping the order. The actual price will be confirmed and your card charged when your order is being fulfilled.

Read and follow all instructions and safety precautions that come with electrical items.  Some items sold on require installation by a licensed professional.  As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations. does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.

Missing Prices

Though it only happens very rarely, sometimes items on the site display with a price of $0.00 or with no price displayed. This is usually due to an error in our system and is resolved quickly. Orders containing items priced at $0.00 will be cancelled. 


Best Price Guarantee

Our goal is to provide quality products at competitive prices. If you find a lower advertised price on one of our regularly stocked items from another leading online retailer, we’ll beat it. The compared products must be an exact match (same manufacturer and model number), and the competitor’s price must be currently available and verifiable online. Verbal price quotes are not accepted. The competitor must have the product in stock, back-ordered or discontinued items are exempt. 

The Best Price Guarantee applies only to the unit price of the item. Additional expenses, such as taxes, handling fees, and shipping, are excluded, as are special ‘one-time’ prices such as close outs, clearance, damaged, open box, or special order items. The Best Price Guarantee applies only to new orders and cannot be applied retroactively to previously purchased items. 

We reserve the exclusive right to determine if the retailer, item and price qualify for the Best Price Guarantee.